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Store Policies

For Questions: Please contact us or reach out to AcologyLLC@gmail.com

Privacy & Safety

1. Introduction

Welcome to Ravenhill.com. We are committed to safeguarding the privacy of our website visitors and service users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

2. How we collect your data

We collect data through:

  • Information provided by you when you make purchases or sign up for an account (e.g., your name, email address, and shipping address).

  • Data that tracks your use of our website and mobile apps via cookies and similar technologies.

3. The personal data we collect

The following types of personal data may be collected, stored, and used:

  • Personal details such as name, address, telephone number, and email address.

  • Information related to transactions, including purchases of goods and services.

  • Information that you post for publication on our website or through other online services.

  • Any other personal information that you choose to send to us.

4. Use of your personal data

Personal data submitted to us will be used for the purposes specified in this policy or on relevant pages of the website. We may use your personal data for the following:

  • Administering our website and business.

  • Personalizing our website for you.

  • Enabling your use of the services available on our website.

  • Supplying services purchased through our website.

  • Sending statements, invoices, and payment reminders to you, and collecting payments from you.

  • Sending you non-marketing commercial communications.

5. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information:

  • To the extent that we are required to do so by law.

  • In connection with any ongoing or prospective legal proceedings.

  • To establish, exercise, or defend our legal rights.

6. International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate, to enable us to use the information in accordance with this policy. Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

7. Retaining personal information

Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.

8. Security of your personal data

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

9. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • The payment of a fee (if legally permissible).

  • The supply of appropriate evidence of your identity.

10. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user.

13. Data protection officer

Our data protection officer's contact details are: AcologyLLC@gmail.com.

14. Amendments

We may update this policy from time to time by publishing a new version on our website.

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Customer Care

At Ravenhill, we are committed to providing exceptional customer service and support. Our goal is to ensure every customer has a positive experience with our products and services. Here’s what you can expect from us:

  1. Accessibility: Our customer support team is available to assist you with any inquiries, concerns, or feedback you may have.

  2. Response Times: We strive to respond to all customer inquiries within 24hours during business days. Responses may take longer during weekends or holidays.

  3. Resolution: We aim to resolve issues promptly and efficiently. If a resolution requires more time, we will keep you informed of the progress and expected timeline.

  4. Feedback: We value your feedback to improve our products and services. Please feel free to share your thoughts with us at any time.

  5. Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy below.

  6. Continuous Improvement: We continuously strive to improve our customer care processes to better serve you.

If you have any questions or need assistance, please don’t hesitate to contact our customer support team at AcologyLLC@gmail.com

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Wholesale Inquiries

Thank you for your interest in partnering with Ravenhill. We are committed to building strong and successful wholesale relationships. Here's how you can start the process:

  1. Eligibility: To be eligible for our wholesale program, you must be a registered business with a valid resale certificate or business license. Please provide these documents with your inquiry.

  2. Initial Contact: Please contact our wholesale team by emailing us at AcologyLLC@gmail.com. Provide details about your business, the products you are interested in, and any specific requirements you have.

  3. Minimum Order Requirement: Our minimum order quantity is 50 units. Minimum order values and other specifics can be discussed during our initial communication.

  4. Pricing and Terms: Upon verifying your business details, we will provide you with our wholesale pricing and terms. These are designed to support your business needs while maintaining our quality standards.

  5. Ordering and Payment: Once terms are agreed upon, orders can be placed directly through our wholesale representative.

We look forward to a fruitful partnership and are here to assist you with any further questions.

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Payment Methods

- Credit / Debit Cards
- PAYPAL

- Amazon

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